Can you return Missoma?

We are only able to accept returns on items – including earrings – if they are sent back unworn and in their original packaging within 60 days.

How do I get a refund from Missoma?

If you would like to return an item you originally bought from one of our Missoma Stockist, please return it directly to them. We cannot accept items purchased from our stockists. If you need any further information on our stockist please go to our Stockist page.

Does Missoma have a warranty?

Every piece of Missoma is covered by our two year warranty.

Does Missoma use real gold?

Traditionally, Missoma has always used 18ct Gold Vermeil, which has allowed us to develop pieces which are fashionable, durable and affordable.

Do Missoma do free returns?

RETURN CHARGES Returns are free of charge for customers based in the US and mainland UK (excluding Northern Ireland). For customers based in Europe or Rest of World, the return cost will be calculated in our Returns Portal.

Does Missoma Jewellery come in a box?

Missoma Packaging Each piece of jewelry comes with its own blue box and blue felt dust bag, to store the items when you’re not wearing them. Missoma also includes a small polishing cloth if you need one.

Can you wear gold vermeil in the sea?

It’s very abrasive and will wear off the surface of things like gold–plating, rhodium–plating, and vermeil. Wearing a piece of vermeil jewelry to the beach is like taking Ajax to it. Solid gold, solid silver, or solid anything, on the other hand, should be fine.

Are Missoma returns free?

Please contact us if you have any questions. * Please note free UK returns are accepted from mainland UK only and exclude Northern Ireland.

Is Missoma a jewellery costume?

Missoma’s jewelry is classified as Demi-Fine. That means it’s in-between Fine Jewelry (jewelry made from gold, platinum and silver) and Costume Jewelry (which can made from anything, even plastic).

Is Missoma ethical?

The line is manufactured primarily in India under rigorous ethical and quality standards according to Hordern. “They’re all audited. We’re very conscious of that, and the health and safety, and how they’re paid,” she says of Missoma’s factories.

Does Missoma do student discount?

Does Missoma have a student discount? Yes, students are eligible for a 15% discount.

Can I shower with my Missoma necklace?

WHAT CAN ERODE OR DULL MY JEWELRY? Do not swim or shower while wearing gold-plated or silver jewelry, and remove rings when washing your hands. Chlorine, salt water and fresh water can damage precious metals and gemstones by dulling or eroding them.

Can I get a refund or replacement for my missoma jewelry?

We sincerely apologise if you have experienced any fault with your Missoma jewelry. Our customer service team would be happy to assist – Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item. Please note, we no longer accept exchanges, including rings.

Can I return an item purchased from a missoma stockist?

Please note shipping costs are not refundable. If you would like to return an item you originally bought from one of our Missoma Stockist, please return it directly to them. We cannot accept items purchased from our stockists.

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