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How do I contact Ami?

Either call us on 0800 100 200 or complete our online complaint form.

Is AAMI and Suncorp the same?

AAMI is part of the Suncorp Network, which brings together financial services and products from brands like AAMI, Suncorp, GIO, Apia, Shannons and Bingle. This means you get access to our trusted partner network for claims.

How do I make a claim with AAMI?

For online claims:

  1. Step 1: Simply sign in to AAMI My Account and choose the policy you’d like to make a claim for, then select ‘Make a claim’.
  2. Step 2: Follow the prompts and you’ll be guided through each step.
  3. Step 3: Once you’ve completed the form, an AAMI Claims Consultant will be in touch to process your claim.

How do I cancel my AMI account?

Need to cancel a policy?

  1. Login to your My AMI account.
  2. Select ‘View and Manage’ on the policy you’d like to cancel.
  3. Click ‘Cancel your policy’
  4. Fill out the cancellation form, making sure you have your chosen bank account details ready, so we can refund any premiums we owe.

How long does it take for an insurance claim to be approved?

How long does it take for an insurance claim to be processed? According to the General Insurance Code of Practice, your insurance provider has 10 business days from the day they receive your claim to respond with the outcome. If they need more time to decide, they will let you know in advance.

What company owns AAMI?

Suncorp
Vero Insurance
AAMI/Parent organizations

Is NRMA owned by Suncorp?

NRMA Comprehensive AAMI is part of the Suncorp Network. They claim that this will give you “access to our trusted partner network for claims”, and that “you can access simple, great value Suncorp banking products to help you spend and save better”.

How do I make a claim on my car insurance?

6 Easy Steps For Making Car Insurance Claim After an Accident

  1. Step 1: Inform The Insurance Company.
  2. Step 2: Lodge An FIR In The Nearest Police Station.
  3. Step 3: Capture Photographs As Valid Proof.
  4. Step 4: Submit All The Documents To The Insurer.
  5. Step 5: Ask The Insurance Company To Send A Surveyor.
  6. Step 6: Car Repairs.

How long do AAMI claims take?

Once all the necessary documentation has been received, claims are generally finalised within 5-10 business days unless we need further information from you to assess the claim.

How do I stop an insurance payment?

Canceling your term policy couldn’t be easier: just stop paying your premium and write a letter or call your insurer to let them know you are canceling the policy. Check the website of your insurer, too — there may be a form there you can fill out to terminate your policy.