How do I get a refund from EZ-Link?
Contact EZ-Link Customer Service Hotline at 6496 8300 (Operating Hours from 8am to 6pm daily, except for Public Holiday) or email EZ-Link at [email protected] and provide the 16-digit EZ-Link CAN ID on the back of your DBS/POSB card to apply for deferred refund.
Can you transfer EZ-Link value to another card?
Any remaining value after the deduction of $3 (non-refundable) card cost will be transferred to the new Account-based EZ-Link card. Remaining value in the old EZ-Link card will be transferred to the new Account-based EZ-Link card. Once the old EZ-Link card is refunded, the card will be terminated.
Can EZLink card be tracked?
Users will also be able to track their spending and receive notifications for every transaction made or when the balance in their account is low. If they misplace their cards, users can block further transactions via the mobile app.
Can I check my EZ-Link balance online?
You can download the EZ-Link app to check balance & top up online.
Where can I get a cashcard refund?
Customers can get an immediate refund at any POSB, DBS Bank, OCBC Bank and UOB ATM in Singapore for up to two years from card expiry. Some banks have a shorter refund period. Alternatively, customers can request a refund at any DBS, OCBC or UOB branch, or visit the Nets Customer Service Centre (CSC).
How do I get a refund on FlashPay?
You may obtain an immediate refund for a non-damaged NETS FlashPay Card from any DBS/POSB, OCBC or UOB ATM (select ‘More Services’). For other refund cases (including damaged cards), please visit either the NETS Customer Service Centre or any TransitLink Ticket Office.
What do I do with my old EZ-Link card?
Simply exchange your EZ-Link card that is expiring/expired before 31 December 2021. Visit any TransitLink Ticket Offices to get your subsidised card now. You can also perform a deferred refund of your EZ-Link that has expired at TransitLink Ticket Offices.
How do I get a refund on an expired nets cash card?
Can cancel EZLink card?
To block your EZ-Link, login to your account via the EZ-Link app, select the EZ-Link that you would like to block and tap on the “Block” button. Alternatively, you can call the EZ-Link Hotline at 65-6496 8300 (From 8AM to 6PM daily – except public holidays).
How do I check my EZ-Link transaction?
1. You can download the EZLink app to check balance & top up online
- Perform a quick EZLink balance check.
- Check the transaction history of each EZLink card.
- Disable a lost EZLink card.
- Enable EZLink auto top up i.e. EZ-Reload.
- [Only for NFC-enabled phones] Top up your EZLink card.
How do I check my EZ-Link balance on my phone?
Check your EZ-Link card balance with your phone by using this EZ-Link card reader app! Simple as 1, 2, 3! Launch app, tap card and see your balance and transaction history immediately! Just for fun!
How can I check my EZLink card balance?
What happens if you don’t get your EZ-Link refund?
Owners of old EZ-Link cards were also encouraged to get their refunds ASAP. Cards that missed their refund date from Jan 2012 would be subject to a $1/month admin fee. The admin fee, according to EZ-Link, is “cumulative” and won’t be “pro-rated”.
Where can I get a replacement EZ-Link card?
42 TransitLink Ticket Offices and 6 Concession Card Replacement Offices located at MRT stations and bus interchanges. Passenger Service Centres within most MRT stations. Get a subsidised EZ-Link card at only $3 and continue your journey with us! Simply exchange your EZ-Link card that is expiring/expired before 31 December 2021.
How to exchange EZ-Link cards at the subsidized rate?
Place your ez-link card on the card reader and select ‘Card Details’ option for Add Value Machine or ‘Check Card’ option for General Ticketing Machine. Q2. What kinds of EZ-Link cards can be exchanged at the subsidized rate? Only CEPAS-compliant Adult Anonymous EZ-Link cards qualify for the campaign.
How do I know if my EZ-Link card has expired?
Typically, an EZ-Link card lasts 5 years from the day of activation. There are currently 2 systems that allow for refunds, one for the old design, and the other for the new design. Here’s how to tell if your card is the former. Flip the card to the back and check the number code printed carefully.