How do I make a formal complaint against Telstra?

You can also lodge your complaint in one of the following ways:

  1. Post your complaint letter to: Telstra Complaints. Locked Bag 20026. Melbourne VIC 3001.
  2. Contact us on 13 22 00 and say ‘complaints’

Does Telstra have a complaints department?

If you’d prefer to speak to a Telstra Customer Service Representative in a language other than English, please contact our Multicultural Service Centre. Further information on how we handle complaints can be found in our complaints handling process document (PDF, 265KB).

How do I send a message to Telstra?

Open the My Telstra app, go to the Get help tab and tap the blue message icon. Or scroll down to Contact Us and tap Messaging.

What’s the number for Telstra?

(877) 835-7872Telstra / Customer service

How do I complain about a mobile phone company?

Contact Ombudsman Services: Communications. The best way to contact the Ombudsman Services: Communications is by using its online complaint form . If you have questions or would like to speak to someone you can call 0330 440 1614 or email at [email protected]

Is there a telephone ombudsman?

Ombudsman Services may be able to help if you have an unresolved complaint about your internet or telephone provider. They handle disputes between consumers and communication companies that are signed up to their scheme.

Is there a Telstra ombudsman?

If you have a new or existing complaint, contact us through our online form or call us on 1800 062 058.

How do I contact Telstra for enterprise billing?

Enterprise Billing and Faults. Call 1800 730 062; Enterprise Billing and Faults Enterprise IP Faults. Call 1800 467 889; Enterprise IP Faults Search in Telstra.com

What happens if you make a complaint about Telstra?

The complaint has been investigated and resolved to the customer’s satisfaction. To all the customers who complain about Telstra, you want to try working for them. Absolutely no training is given. New staff are trained by current staff, some of which have only been in the job a short time.

Does Telstra keep the Ombudsman busy?

There are so many customers complaining online and to the Ombudsman ( figures have been released that suggest Telstra keeps the Ombudsman very busy as there are so many complaints from customers). Couldnt agree more. I have had issues outstading for almost a year, and was polite to begin with.

What’s it like working for Telstra?

Telstra – mobile phone service interruption, overcharging of data and terrible support consistency. Last year, we found our phone calls were dropping, all the time, and service went off line for hours at a time with absolutely no warning or accouncement.