How long does Comcast give you to return equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. The device must be activated before being returned or exchanged. For accessories, you have 30 days from your purchase date to start a return or exchange.

Do I return cables with Xfinity equipment?

The only cable you are required to return is the power cord since it is specific to the device you were using. You don’t need to return the ethernet or coaxial cables.

Can someone else pickup my Xfinity equipment?

If you are having a runner, PA, colleague or friend pick up the gear, please make sure that you contact the owner in order to ensure that the owner is aware. You must also provide the owner with: The other party’s full name. A copy of their ID.

How do I cancel my Comcast Internet and keep 2021?

To start the phone canceling process, call 1-800-XFINITY (1-800-934-6489). When you call, answer the menu by saying “cancel service.” Once you get through to someone, ask if you’re speaking with Retention. If they’re not Retention, let them know you’d like to be transferred.

Can I return Xfinity equipment to any store?

Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.

Where can I return my cable boxes?

Secure the equipment with the packaging included in your shipping box. Place the prepaid return label over the original shipping label. Bring the packaged equipment to any U.S. Postal Service Office. Use the U.S. Postal Service Locator tool to find the nearest office to you.

Do I need to return my cable box?

Any equipment you rent from Comcast needs to be returned in order to have that charge removed from your account. You can take the box to your local Comcast store, or to UPS. Either way, make sure you get a receipt in case there are any problems.

What happens if I dont return Comcast equipment?

If you don’t return the equipment Comcast will evetually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment. It will go against your credit score if not paid in a timely manner or not paid at all.

Do you need ID to pick up Xfinity equipment?

Xfinity Mobile Valid state-issued ID. Driver’s license. U.S. passport book.

Can I return Comcast equipment to the UPS Store?

Comcast has teamed up with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. Comcast customers can drop off equipment as-is – no box or packaging required. Comcast and The UPS Store are working together to simplify the process of equipment returns.

How long does it take for Comcast to process a return?

Please allow up to two weeks for the return to process and your account to reflect these changes. If you are moving and transferring your services, you can give the old equipment to the Comcast Business technician during your installation appointment at your new service address.

How do I ship Comcast equipment back to Comcast?

Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide.

How do I return or exchange my Xfinity package?

For returns, you can visit an Xfinity Store or a UPS Store (No prepaid label is required – just head to a UPS Store and they will handle the rest.) For exchanges, please visit a store or call us at 1-800-xfinity.