How do I become a phone rep?

Customer service representatives typically need a high school diploma. Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

What do I need to work from home as a customer service representative?

The qualifications that you need to get a customer service job in which you work from home include communication skills, a high school diploma or GED certificate, and a computer that can access your employer’s call logging system or chat application. Phone-based customer service work usually requires a landline.

Is it hard to be a customer service representative?

Put simply, the problem isn’t the employees, it’s the business. Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.

What qualifications do you need for a customer service job?

Excellent communication abilities and data entry skills are essential for candidates. Some companies require a college or university degree or several years of relevant experience. Careers in this category may also have the title of Customer Service Specialist, Customer Service Agent or Client Services Representative.

Is Liveops a legit company?

Liveops is a legitimate company. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year.

What does a work from home customer service agent do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms.

How to become a work from home call center representative?

High school diploma or equivalent (GED) required

  • Customer service experience preferred
  • Familiarity with CRM systems a plus
  • Excellent interpersonal communication skills
  • Strong phone skills i.e.
  • Ability to communicate and interact with a variety of people,both externally with customers and internally with company team members and other departments
  • What does a work from home call center representative do?

    What Does a Work From Home Call Center Representative Do? Work from home call center representatives provide customers with a variety of support services, such as answering questions about billing and orders, providing additional information about a specific product or service, or trying to up-sell existing customers on new products.

    How to be a great call center representative?

    ASIN ‏ : ‎ B005IXQKX0

  • Publisher ‏ : ‎ AMA Self-Study (May 7,2001)
  • Publication date ‏ : ‎ May 7,2001
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 1716 KB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • How to get hired in a call center?

    Demonstrated knowledge of ADDIE Method,virtual training,adult learning techniques and best practices in training delivery

  • Demonstrated knowledge of sales theory and curriculum design
  • Excellent verbal and written communication
  • Demonstrated proficiency of presentation skills
  • High level of creativity and experience with virtual training