How do I contact Tio?
How to contact the TIO. The TIO has information on their website about how to make a complaint: www.tio.com.au. You can also contact them by phone on 1800 062 058, email or in writing – www.tio.com.au/contact-us. This includes contact details for an interpreter and the National Relay Service.
What can tio do?
We provide a fair, independent, and accessible external dispute resolution service for individual consumers, occupiers and owners of property, small businesses and not-for-profits who have been unable to resolve their complaint with a phone or internet service provider.
How do I contact the Ombudsman of Australia?
By phone. Call: 1300 362 072 between 10:30am to 3:00pm (AEST) Monday to Friday. (Note: this is not a toll-free number and calls from mobile phones are charged at mobile phone rates).
How do I complain to Telstra?
You can also lodge your complaint in one of the following ways:
- Post your complaint letter to: Telstra Complaints. Locked Bag 20026. Melbourne VIC 3001.
- Contact us on 13 22 00 and say ‘complaints’
Where can I file a complaint against a telecom company?
Please lodge your complaint to the National Telecommunications Commission as the proper agency which has jurisdiction and can best handle such concern. Phone: (02)924.4464/921.3251. Email: [email protected]
How do I complain about a phone number?
1800-11-4000 OR 14404.
Who funds TIO?
The TIO was established nearly 25 years ago as a company limited by guarantee. It is funded by industry and governed by a Board that includes industry, consumer and independent directors.
How can I complain about telecom company?
As per the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007, in case a consumer has a complaint, the first step is to register the complaint at the toll free Call Centre number of the service provider and obtain a docket number, confirming registration of the complaint.
Are ombudsman services free?
Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
How do I complain about a company in Australia?
There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed….
- Step 1 – Contact the seller or service provider.
- Step 2 – Contact the ACCC or another third party.
- Step 3 – Take legal action.