How do I speak to customer service at DHL?


  1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day.
  2. 02476 937 770.
  3. Other ways to get in touch.

What is DHL cash delivery?

With the Cash on delivery service, the DHL parcel is only handed over to the customer once the outstanding sum has been paid. This means that, as the sender, you can be certain that you will get your money. The cash on delivery sum received will be transferred to your specified account.

How does DHL Cod work?

The DHL eCommerce COD service allows sellers, specifically in China and Australia, to collect cash on delivery in the three Asean member states, with payment status tracking available on the DHL portal. Vendors receive their money every 14 days.

How do I pay for DHL Cod?

You can choose how to pay duties and taxes: Online with major credit cards, debit cards, Interac and PayPal. DHL will send you a notification via SMS or email with a link to pay your duties and taxes.

How do I make a complaint to DHL?

DHL complaints contacts

  1. Call Customer Care on 1 (800) 225-5345.
  2. Visit Customer Care Contact Form.
  3. Call Headquarters on (954) 888-7000.
  4. Tweet DHL Customer Care.
  5. Watch DHL.
  6. Tweet DHL.
  7. Follow DHL.

Does DHL deliver cash money?

DHL eCommerce, a division of Deutsche Post DHL Group, today launched its Cross Border Cash-on-Delivery (COD) service to allow consumers to pay for their international purchases in cash and only upon delivery.

Does DHL do COD?

What’s the opposite of digitalization? DHL e-commerce’s new cash-on-delivery service, which allows consumers to pay for international online purchases with cash as a part of the company’s “parcel international direct” channel.

Can I pay DHL cash on delivery?

Why do I have to pay to receive a package from DHL?

Why was I asked by DHL to pay additional charges to have my package delivered? You will not be paying to DHL any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations.

Does DHL ask for payment before delivery?

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered. Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

Does DHL do Cod?