Are Asurion replacements new or refurbished?

Asurion sends out replacement phones that have often been professionally refurbished. These phones often include a specific branding of “Refurbished by Asurion” or “Remanufactured by Asurion.”

What is the Asurion Protection Plan?

The unlimited device protection plans by Asurion provide protection from failures due to accidental damage from handling such as cracked screens, drops and spills for select eligible devices; mechanical and electrical issues; failures due to normal wear-and tear and power surges; plus breakdowns due to internal heat.

What happens when you file a claim with Asurion?

Filing a claim usually takes less than 10 minutes, and our Customer Care team is available to help make the process as easy as possible. Once your claim has been approved, you will receive updates via email.

Do you get a brand new phone with Asurion?

The agreement with Asurion is a certified refurbished phone, never a new phone.

How many claims can you have with Asurion?

File as many claims as you need. Get up to $5,000 in coverage every 12 months and $2,000 per approved claim. Non original parts may be used for repair, and a replacement product may be a new, refurbished, or remanufactured product.

Does Asurion cover physical damage?

Device protection coverage begins on your 31st day of enrollment and includes mechanical and electrical breakdowns on eligible devices and accidental damage from handling for certain portable devices. Pre-existing failures and breakdowns occurring before day 31 are not covered. File as many claims as you need.

Does Asurion have warranty?

Asurion is a company that provides device insurance, extended warranties or protection plans, and tech support. Learn all about Asurion’s phone protection plans and ways to file a warranty claim and get a replacement phone or warranty service.

Does Asurion send you a new iPhone?

Receive a replacement iPhone in as little as 24 hours. Coverage for loss, theft, damage (including water damage and broken screens), and malfunctions.